Customers of Chase’s online banking services saw duplicate transactions, charges and/or payments on their accounts, with the situation not being immediately resolved as of late Friday morning.
Numerous Chase customers posted on social media that their rent or bill payments were being debited twice from their accounts and reported wait times where customer service was more than an hour. Cell payments to Chase customers were also affected.
“We’re sorry that some customers are seeing duplicate transactions and charges on their checking accounts,” said a Chase spokesman. “We are working to resolve the issue and will automatically cancel all duplicates and adjust any associated fees.”
Although online banking services are usually reliable, they sometimes fail spectacularly or experience temporary outages that scare away their customers. Banks typically fix an error in their services within a few hours, and no customer is liable for any errors in their accounts that occur when they occur.