Chase says online banking issue now resolved
Customers of Chase’s online banking services saw transactions, fees and payments double in their accounts on Friday, in a glitch that was not fixed until late in the day. media that their rent or bill payments were taken from their accounts twice and reported the hold time to customer service was closer to an hour. The New York-based bank is one of the country’s largest financial institutions with millions of customers online. Transactions through Zelle, the bank’s own peer-to-peer payment service, were also affected with Chase customers. Chase said late Friday that the bank had “resolved the underlying issue” and was in the process of refunding or reversing transactions to customers. Online banking services, while generally reliable, sometimes experience serious problems or temporary outages that tend to panic their customers. Banks will usually fix errors in their service within a few hours, and no customer will be held liable for any errors in their accounts when these errors occur. Video below: Smart money transfer for college graduates
Customers of Chase’s online banking services saw transactions, fees and payments double in their accounts on Friday, in a glitch not fixed until the end of the day.
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Many Chase customers have posted on social media that their rent or bill payments have been taken from their accounts twice and reported that the hold time with customer service has extended. more than an hour. This New York-based bank is one of the largest financial institutions in the country with millions of customers online.
Transactions through Zelle, the bank’s peer-to-peer payment service, were also affected for Chase customers.
Chase said late Friday that the bank had “resolved the underlying issue” and was in the process of refunding or reversing transactions to customers.
Online banking services, while often reliable, sometimes fail spectacularly or temporarily shut down, tending to panic their customers. Banks will typically resolve errors in their service within hours, and no customer is liable for any errors in their accounts that occur when these errors occur.
Video below: Smart money transfer for college graduates
