EDF Energy makes big change to bills – and customers are not happy

EDF Energy is making a big change to the bill – and customers won’t be happy.

The energy giant is phasing out quarterly bills in favor of households in favor of monthly payments.

EDF Energy is making a big change to the bill and the customer won't be satisfied


EDF Energy is making a big change to the bill and the customer won’t be satisfiedCredit: AFP – Getty

Some households prefer to pay this way because it gives them time to check the bill before paying.

And some angry customers took to Twitter to criticize EDF over the decision.

One angry user said: “Are providers like EDF allowed to automatically change your payment method from quarterly to monthly without notifying you and without providing a direct debit option? is it cheaper to continue monthly. Or is it illegal?”

While another raged: “I just found out that my electricity bill is being rolled over by EDF quarterly to monthly.

“Is there any mention in the relevant email as to why? No, that’s too simple!

“I called and found out that there were no more quarterly bills, this simple fact was missing from their email.”

EDF confirmed the change, with a spokesperson adding: “Customers are informed of this change and are assured that their prices will not change as a result of this.

“Monthly billing allows customers to budget more easily and reduces the likelihood of any bill shocks.”

If you pay quarterly, the annual estimate will be divided by four.

It is important to note that you may end up paying more than you are using at some times of the year and especially during the summer.

This is because you can hardly pay to heat your home during the warmer summer months.

But this tends to balance out during the year and lessen during the more expensive winter months.

What is the cheapest way to pay my energy bill?

Switching to paying your energy bills with direct debit is one of the simplest ways to lower your costs.

Customers of some companies have the choice of how to set up their direct debits:

  • Fixed Direct Debit
  • Direct debit changes

With fixed direct debit, you will pay a fixed amount monthly. Your energy company will calculate your energy costs for the coming year and divide this amount into equal payments.

Most energy companies will use the average amount of gas and electricity used in previous years to calculate your monthly installments.

With a fixed direct debit, you can spread your energy costs without any surprises.

With variable direct debit, you can choose to pay different amounts monthly or quarterly, depending on the energy you use.

You’ll pay for the energy you use, which means you’ll likely pay more in the winter and less in the summer.

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Russell Falcon

Russell Falcon is a USTimesPost U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. Russell Falcon joined USTimesPost in 2023 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing russellfalcon@ustimespost.com.

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