BOSSES at Scotland’s busiest airport have hired a courier company as it has taken weeks for some travelers to recover their luggage.
‘Mountains’ of unclaimed baggage have been piling up at Edinburgh Airport in recent days as passengers flew home without their belongings due to delays.
Airline customers have fretted over the problems, and some have criticized baggage company Swissport.
Staff shortages are believed to be contributing to the ongoing problems.
A man from Edinburgh made several trips back and forth to the airport within two weeks of returning from holiday.
He took several days off work and even paid for a plane ticket just to get through the arrivals hall while desperately trying to locate his luggage.
In conversation with the Edinburgh evening newshe said: “There are mountains of bags, tons just stacked around. The day I arrived in Edinburgh after our holiday there was no one at the counter to help me with international arrivals.”
“I’ve seen people try to speak to a member of staff for days but either no one was around or they couldn’t get an answer. I’ve been to the airport several times, spent on tram tickets, parking and money.” We don’t get anywhere for hours.
“I bought a ticket to Cork so I could get through and look for my luggage but I could only go domestic, not international. I was just standing around hoping to speak to a member of staff.”
He added: “I’ve traveled a lot and this is the worst thing I’ve ever seen. They need to get their systems in order, it’s a mess.”
Another passenger said they waited more than a week to recover his luggage.
He said: “I am one of many who have fallen victim to Swissport’s improper handling of luggage at the airport.”
“Furthermore, the problem is compounded as trying to contact Swissport is proving next to impossible.”
Edinburgh Airport is not responsible for baggage handling as baggage companies are usually hired by airlines.
But the major transport hub has hired courier company Global Baggage Solutions in a desperate attempt to solve the ongoing problem.
A spokesman for Edinburgh Airport said: “The transport, delivery and safekeeping of baggage is the job of handling companies hired by airlines.”
“As an airport, we will continue to support our partners where we can, and that includes sourcing and making additional resources available to them.”
Swissport was contacted for comment.
We pay for your stories and videos! Do you have a story or video for The Scottish Sun? Email us at firstname.lastname@example.org or call 0141 420 5200