Raise your hand if you were a victim of the HBO Max crash during the House of the Dragon premiere.
According to DownDetector.com, more than 3,400 viewers tuned in to the premiere of the prequel series Game of Thrones on Sunday night reported the streaming platform was down. Many also tweeted their complaints to HBO Max while the app was down.
Rather than providing a general answer to resolve the issue or technical difficulties, the streaming platform’s support team is here to help at @HBOMaxHelp tweeted a hack to help disgruntled Game of Thrones fans get over the issue and watch the spinoff.
“Hi, to help with the crashing issues you’re having, please go to another show/movie on HBO Max, turn off the subtitles/captions, and then try streaming House of the Dragon again,” says a message from the IT department of the Kader app. “Let us know if that helps!”
As a Twitter user @Gworship9 pointed this out While disabling subtitles would not be beneficial for “those of us who are hearing impaired”, the support team replied, “You should be able to turn those subtitles back on after following these steps and watching the subtitles for a few minutes stay off for a long time.”
Meanwhile Twitter user @cattybish shared another fix this seemed to work for some people: “For anyone having hbo max app crashing issues – if you have a fire tv and are using the hbo max app, if you create a new profile you can run house of the dragon without it.” View Crash.”
After none of these tricks worked @CelenaMSpears, the Twitter user discovered yet another way To dodge the fallout: “FINALLY when I changed the audio from ‘best available’ it worked!
According to DownDetector, most reported technical difficulties around 6 p.m. Sunday night when the pilot episode of House of the Dragon debuted on the West Coast. But several HBO Max subscribers were still tweeting about the crash Monday morning.
“.@hbomax has now crashed three times trying to watch House of the Dragon”, @dakthreign tweeted Monday at 6:57 “Seriously, you have to purposely hire such incompetent people for this to happen on a damn ROKU.”
“Your app shuts down every time I try to play [‘House of the Dragon’]” tweeted @StandTheStorm at 8:03 “Everything else plays, but not HOTD.”
In a statement provided to the Los Angeles Times Monday morning, HBO Max said, “House of the Dragon was successfully viewed by millions of HBO Max subscribers last night. A small portion of users attempting to connect through Fire TV devices experienced issues and we worked directly with affected users to get them on the platform.”
Created by Ryan J. Condal and A Song of Ice and Fire writer George RR Martin, House of the Dragon follows key figures in the Targaryen dynasty 172 years before the birth of Queen Daenerys Targaryen from Game of Thrones “.
New episodes of the historical drama — starring Paddy Considine, Matt Smith, Milly Alcock, Emma D’Arcy, Eve Best, Rhys Ifans, Emily Carey, Olivia Cooke and Steve Toussaint — premiere Sunday on HBO and HBO Max.
https://www.latimes.com/entertainment-arts/tv/story/2022-08-22/house-of-dragon-the-premiere-hbo-max-down-crash HBO Max crashes during ‘House of the Dragon’ premiere