THE Sun Squeeze team wins money back for readers who have had a refund or payment issue with a company and are having a hard time solving it.
This week we helped a woman who paid for dental veneers but now wants her money back after two unsuccessful attempts to install them.
H) I am self-conscious about my teeth, so I paid £637 for porcelain veneers.
The company I used, Fab Smile Veneers, asked me to take impressions of my teeth at home and send them in, but twice the kits didn’t work properly.
I just want my money back so I can try something else. But I’m not going anywhere. Can you help?
Tamara Smith, London (name changed)
ONE) You’ve had a chipped front tooth for 25 years, so you were devastated when it broke in an accident on your 46th birthday in 2018, leaving you with a gap.
You couldn’t afford it with conventional dental treatment, so in May 2019 you turned to Fab Smile Veneers for a set of veneers for your upper teeth.
But these broke last year and you don’t have the money to replace them.
Your parents didn’t have much money, but they couldn’t bear to see you so upset, so in March they lent you £637 to treat you with a full set of veneers.
Fab Smile Veneers sent you one set of impressions, but the two sets you sent back did not work. This back and forth has been going on for months and your life has come to a halt. You can’t remember the last time you went to work, let alone hang out with friends or family.
You’ve decided you don’t want to try another set of impressions, but despite sending countless emails for a refund, you still haven’t received a response – and the phone line rings.
Your mother told me you were farting and dismayed, and she was worried about how isolated you had become.
When I explained your situation to the company, they apologized for the delay and offered a refund of £517.
Its refund policy indicates it will not return money to customers once the impressions have been released. In exceptional cases it is possible to issue a refund before this period, but subject to a £120 administration fee.
However, the company has agreed to reimburse all of your expenses minus this £120 fee.
You’ll be happy to get most of the money back and will use it to try to get the job done in the long run. I hope you can now get your life back on track.