A WOMAN who took her car to a Morrisons car wash claims it is now completely broken – and vows she will never shop at the supermarket again.
Emma Eames, 45, from Burton in Staffordshire, said a large part of the bumper of her Vauxhall Tigra was ripped off at her local Morrisons’ automatic car wash on June 9.
She claimed the damage was so severe that her insurance company now wants to write off the car.
Emma was in the car when the wheel cleaner allegedly “lifted it up and ripped the bumper in two.”
She said: “I was so scared when I felt the car lift off the ground. I told the attendant at Morrisons.”
“They said in a statement Morrisons was not responsible for the damage caused. The employee called the manager.
“The manager created an incident form and gave me tape to make my driving as safe as possible.
“He gave me the tape and I made the bumper myself.”
“I told him I had to take my mother to Derby for cancer treatment and that my car was too dangerous to drive in the state it was in.
Emma added: “I have had no response from either customer service or the insurance company who serve Morrisons. I spoke to them for hours on the phone.”
“Four days later I received an email from a colleague of the Morrisons CEO saying they would look into the matter and get back to me.”
Emma regularly takes her 62-year-old mother for cancer treatments at the Royal Derby Hospital – more than 10 miles from Winshill.
She also takes her dog Roxy with her in the car almost every day.
The grandmother also uses the vehicle to visit her son and three grandchildren in Lowestoft, Suffolk.
Emma said, “I spoke to my insurance company because I need a roadworthy car.”
“They said they want to write off the car and don’t have much hope that Morrisons will take responsibility.”
“If my insurance company has to write off my car, I’ll lose my deductible and my no-claims bonus.”
“I am very dissatisfied. I will never shop at Morrisons again because of the way they handled my situation and because I had to lose my car.”
A Morrisons spokesman said: “We are in direct contact with the customer as we review the claim.”