A CAR expert has claimed that Teslas are not fit for purpose after being hit by a series of electric vehicle issues.
Marc Priestley, 46, host of the popular television series Wheeler Dealers, has criticized Elon Musk and the US automaker over the company’s customer service.
Marc, a former Formula One mechanic, said he was “disappointed” with the electric vehicle manufacturer, claiming it had refused to resolve two issues.
He branded Tesla “not fit for purpose” after he said customer service teams refused to honor his warranty agreement.
The presenter, known as F1 Elvis, hit out at the company after revealing his car’s steering wheel was “peeling off”.
Marc also said that his seat control button simply “broke off.”
In a post on X, formerly known as Twitter, Marc wrote: “I love my @Tesla but I am so disappointed with the customer service.
“My seat control button broke from normal use and my steering wheel peeled off, all within the first year, yet #Tesla says the warranty doesn’t cover it!” Surely it’s not fit for purpose, @elonmusk?”
Marc was quickly contacted online by Tesla Owners UK and asked to send them a direct message requesting assistance.
Other users of the social media site tried to reassure Marc that he wouldn’t lose anything.
One person said: “The steering wheel definitely comes with a warranty. I know people on the forums who have done this. “Suppose you did all this through the service in the app?”
However, Marc responded that Tesla had informed him that this was “definitely not” covered by his policy.
It appears that other drivers have had problems with their steering wheel.
One commenter replied: “It appears to be a known issue with the steering wheels. So how many do they have to replace in three years? When the warranty has expired, you’re already on the fourth wheel!”
While another posted: “This is appalling. Such things should always be mentioned in car reviews so buyers know which companies treat their customers well and which don’t. I think I won’t buy a Tesla anymore. I hope you can get it under control anyway.”
However, others defended Tesla, saying they had positive experiences dealing with the company’s support teams.
One user added: “This is disappointing to hear Elvis. I have dealt with the service department up here several times and have never had any problems. They always seem to go out of their way to help us and replace things under warranty, no problem, their mobile man/support is also “top notch, top notch.”
The Sun Online has contacted Tesla for comment.