A GREGGS bakery employee has revealed why employees might shy away from serving ketchup to your morning bacon roll.
The fast food company seems to have a strict policy when it comes to removing the most popular condiments.
One interested customer told social media site Reddit of his mission to discover why he was snubbed for asking for “ketchup” at Greggs.
One employee told him that they absolutely had to “correct” the consumer – and checked that when they asked for “ketchup”, they were really referring to red sauce.
The stance is said to be available company-wide 2,300 UK stores, including those located not only in London but also in major cities such as Bristol, Glasgow, Lancaster and Newcastle.
There were more than 1,500 comments in response to Reddit’s revelation.
Several Greggs employees agreed to choose, for convenience, “red or brown sauce?” as an answer instead of “Heinz Ketchup or HP fever?” longer.
The debate began after a bakery fan asked: “Greggs staff, have you been explicitly told never to use the word ‘ketchup’?
“I often ask for ketchup just to be ‘fixed’ or asked to confirm that I want red sauce.
“I initially wondered if it was legal not to be able to call it ketchup, but I could see that it was made from bottles of Heinz Ketchup.
“It’s not a regional issue – I’ve had similar experiences in Bristol, Manchester, Lancaster, Newcastle and Glasgow.”
And the clarifying query from someone who says they currently work for Greggs, volunteers: “I understand it’s fast service and efficient delivery.
“Red or brown sauce? Speak faster than Heinz ketchup or HP sauce? Like every service for Greggs. Repeat, repeat, repeat.
“This helps (apparently) ensure the best and fastest customer experience.”
Another Reddit reader who said they were recruited by Greggs agreed, adding: “There are rules we need to follow when serving and one of them is to always ask, ‘Red or brown?’
“This is about allergens and s*** and in general we should ask this with every order.
“It’s not about red or brown sauce, it’s about repeating – I don’t know, it’s just easier to avoid making the mistake of saying ‘Red or brown’.”
However, not everyone is satisfied with this approach.
One commented: “This doesn’t make any sense to me because where I grew up red sauce is not a phrase.
‘People can clearly understand what it means, but it seems risky to use an uncommon phrase for the name of a product that is literally on the bottle.
Another said: “I noticed this in Nottingham too! They ask me if I want red or brown and I always answer with ‘ketchup’ – maybe I’m petty but I can’t call it ‘red sauce’ ‘.”
However, there is also a hint: “Ketchup is a new American term that has only begun to spread in recent years.
“Always red or ketchup.”
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