AN American tourist has told how he made an alarming discovery after returning to his hotel room during a visit to Scotland.
The holidaymaker had recently arrived in Edinburgh from Atlanta, Georgia, as he returned to his room after a day trip to the capital.
But after returning to the hotel, the family feared for their safety.
They claim to have found their bedroom door “held open by the bolt” when they returned to the Ibis on South Bridge.
On Tripadvisor, the traveler told how he contacted the reception staff at the time, who informed him that the cleaning company they hired to clean the rooms had apparently left the reception open.
The guest claims he asked to speak to the manager but said he was never contacted.
The tourist added he didn’t notice anything being stolen from the room but was disappointed with the staff’s response and raised safety concerns that guests might be left unprotected.
According to the review, “The rooms are relatively clean and efficient, with not an inch of space unused.”
“The equipment is spartan; two bath towels, one bath mat, no phone, no Kleenex, no safe, no door guard/security latch.
“The hotel lobby and check-in is more dormitory-like than a proper hotel, and the welcome is perfunctory at best.”
“However, the experience that annoyed us when returning to this hotel (or any other Ibis) concerns security: after a long day we returned to our room to find that the door was left open by the deadbolt.
“I called the hotel on my cell phone (as mentioned, no phones in the room), the receptionist came up to us and told us that the cleaning company must have done this and that she would speak to them.”
“Pretty weak answer, I asked the general manager of the hotel to get in touch with us.
“Never heard from again.
“I don’t know who this hotel subcontracts housekeeping to, but the thought of a third party having access to our room – without our knowledge – is worrying.”
“Unlike hotel workers, they’re less active and who knows who they’ll hire or have working on any given day.”
“Combine that with the lack of a sake, no door guards or phones, I think guest safety — both property and physical — is a very low priority.”
“We haven’t noticed any theft, but we won’t be staying at a hotel (or chain) where security seems to be as neglected as it has been.”
The hotel’s front desk manager responded to the man’s review and apologized for the incident.
He also said the hotel has launched an investigation into the matter.
The response read: “While I wish you had a better experience while staying at the Ibis Edinburgh South Bridge, I would like to inform you that the hotel has conducted an investigation into the events mentioned in your feedback .”
“We apologize for the inconvenience.”
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