Instagram is fixing an audio bug that happened when users exported their Reels

Meta denies that it intentionally muted the audio of downloaded Reels videos to discourage users from exporting them to TikTok, The edge . A company spokesman blamed an “audio glitch” for the incident and said it was being fixed. The outlet reported earlier this week that users who wanted to export their reels to another app (cough, cough) were forced to post the video first — or risked losing the audio. Prior to this development, Instagram users could film and edit a video using Reels’ tools and choose to download it and post it elsewhere.

Though Meta hopes to position Reels as that of Instagram and Facebook, it has struggled to take the crown from reigning short-form video app TikTok. Creators and brands often cross-post Reels to their TikTok accounts (or vice versa), meaning Instagram and Facebook are no longer exclusive destinations for this content. TikTok gives users the ability to easily switch to Facebook and Instagram reels on the platform, but to do the opposite on the meta-owned platforms requires the video first. Reels and TikTok have different editing tools, so it’s easy to see why a user might want to edit and cross-post on a particular platform — not to mention it’s just a time saver.

Meta is still working to fix the audio glitch on Reels as of Friday afternoon, a spokesperson told Engadget in an email. The bug only seems to affect iPhone users. “Due to an error, the Reels download feature is not working as intended for iOS users and in some cases audio is missing from downloads – we are working to fix the issue as soon as possible,” the company said in its statement.

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