Is Alexa Not Responding? What to Do to Fix It

Having trouble using Alexa? Alexa not responding to your commands? There are many reasons why these problems occur. Maybe the virtual assistant has trouble recognizing your commands, there’s a problem with your internet connection, or there’s a minor glitch on your Amazon Alexa-enabled device.

Whatever the cause, you can simply fix the assistant and make it work. There are several ways to solve Alexa problems, and this guide covers some of them for you.

Clear Alexa Summons to Fix Unresponsive Issues

One of the reasons why Alexa isn’t responding to your queries is that you didn’t summon it properly. You need to say the right wake word to get Alexa’s attention.

Also, when you’re calling Alexa, there shouldn’t be too much noise around you as this could cause Alexa not to recognize what you’ve said.

Eliminate any unnecessary sounds, find the correct wake word, then try calling Alexa again. It will greet you with a message.

Press the Microphone button so Alexa can hear you

Every Amazon Echo provides a physical microphone button to turn the microphone on and off for Alexa. If this button is pressed, the microphone is turned off and this could be the reason why Alexa is not responding to your commands.

To confirm this is the case, there will be a red light on your Echo indicating that the microphone has been turned off. If this really happens, tap the physical microphone button on the Echo and that will turn on the microphone.


Now you can talk to Alexa and it will recognize your command.

Restart your Alexa-enabled device

Sometimes, a small glitch with your Alexa-enabled device causes the problem. It’s possible that your Alexa isn’t responding because there’s something wrong with your device. Luckily, you can fix most minor glitches by simply restarting the device.

If you use an Alexa device plugged into an electrical outlet, unplug it from the outlet and leave it alone for about half a minute. Then, plug the device back into the electrical outlet and it will turn on.

If you have a battery-powered Alexa device, remove the battery from your device to turn it off. Wait for about half a minute, then reinsert the battery into the device. Turn on the device and it should work.

Fix your Wi-Fi connection so Alexa can connect to the Internet

To work properly, Alexa needs to be connected to the internet. This means that your Alexa device must be connected to an active and reliable Wi-Fi connection. If your internet connection is problematic, it could cause Alexa to not respond to your commands.

Related: How to Fix Slow or Unstable Wi-Fi Connection

Since this issue is not related to Alexa, you will have to check the internet connection from another computer or device. If you are unable to fix the problem on your own, you may need to talk to your internet service provider.

Once your Wi-Fi connection is fixed, connect Alexa to it if it’s not already. Then say the wake word Alexa and it will respond.

Change Alexa wake word

If you don’t already know, you can use multiple wake words — but one at a time — with Alexa. It’s possible that someone changed the wake word for your Alexa, so Alexa isn’t responding to your commands.

These Alexa-powered wake words include: Amazon, Echo, Computerand Alexa.

To check which wake word your Alexa device uses, or to change the word to your liking, follow these steps:

Modify Alexa’s Wake Word in the Amazon Alexa App

If you have the Amazon Alexa app installed on your smartphone for iOS or Android, the following steps will help you change from wake Alexa:

  1. Launch the Amazon Alexa app on your smartphone.
  2. Clap Device in the bottom bar of the application.
  3. Selection All of equipment at the top of the following screen.
  4. Select your Alexa device from the list on your screen.
  5. On the device screen, scroll down Shared section. Here, tap Wake Word Selection.
  6. Choose your preferred wake word from the list, then close the app.

Change Alexa Wake Up Word on the Amazon Alexa Website

If you want to change the Alexa wake word from the Amazon website, here are the steps to do so:

  1. Launch the Amazon Alexa page in your computer’s web browser. Sign in to your Amazon account if you haven’t already done so.
  2. From the sidebar on the left, click Setting Selection.
  3. On the right pane, from below Device select your Alexa device.
  4. Scroll down your device page to Shared section. Click here Wake Word Selection.
  5. Choose a new wake word from Alexa device wake word drop-down menu. Then tap Assist.

Use the newly selected wake word to get Alexa’s attention on your device.

Reset your Alexa-enabled device

If none of the methods outlined above worked for you, you should reset your Alexa-enabled device and see if that helps fix the problem. Resetting your device will essentially remove all of your preferences from the device, including the associated Amazon account.

Once the reset is finished, you can reconfigure the device using your account.

Here’s how to reset Alexa using the Alexa app on your smartphone:

  1. Open the Amazon Alexa app on your phone.
  2. Touch Device in the bottom bar of the application.
  3. Clap All of equipment and select your Alexa device from the list.
  4. Your device’s settings menu will open. Scroll down to this menu and press Restore factory settings.
  5. Clap Restore factory settings back in the prompt that appears on your screen.
  6. Your Alexa device will begin the reset.

Once the device is reset, reconfigure it with your Amazon account. Then it will work with your voice command.

Many ways to fix Alexa when it’s unresponsive

If your Alexa device stops responding to your commands, there may be a problem with your internet connection or the Alexa device.

Using the methods outlined above, you should be able to fix that problem and get your Alexa device working as it should.

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Continue reading Is Alexa Not Responding? What to Do to Fix It

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