VIRGIN Media customers may experience outages from time to time, leaving them without access to essential services.
If you’ve been one of those customers, we’ll reveal how you can Check your service status.
Virgin Media has around 3.2 million internet, call, TV or mobile phone customers in the UK.
But if you’re one of the thousands who are likely to lose power, you can check the status of your mobile and broadband services online.
You can also complain and claim compensation if the problem persists.
We reveal how to below.
Virgin Media down: Virgin Media crashes?
Virgin Media went down on May 5 leaving hundreds of customers without internet.
Earlier, in early April, thousands of people reported power outages lasting more than 24 hours.
On October 11, 2022, hundreds of people reported problems with their Internet.
The company also had two outages in July and earlier in May.
Some go back as far as 2021 – the company was shut down on December 2 of that year, with thousands of customers affected.
Virgin Media customers reported that the service was also down on July 7, 2021, before it was rectified shortly thereafter.
Before that, broadband also stopped working on May 5, 2021 for thousands of customers, leaving them unable to access the network.
Virgin Media is also shutting down in 2021 on April 14, March 2, March 3 and March 10 for thousands of customers across the UK.
Virgin Media Status: How do I check the Virgin Media service status in my area?
Virgin Media has a dedicated website where you can find out if there are any issues in your area.
You can visit the My Virgin service update website to check for yourself.
To find out if there is a problem in your area, simply enter your postcode.
How can I contact Virgin Media?
There are several ways to contact Virgin Media.
See Virgin Media’s contact page for how to contact your network provider.
You can also talk to the company through the live chat service.
If you still want to complain to Virgin Media about your connection problems, you can by phone, by mail or online.
Will I get compensation from Virgin Media?
If you have problems with internet, call or mobile services, you may be able to get compensation.
But when it comes to TV outages, the services don’t follow that same plan.
We’ve asked Virgin Media if there’s any compensation for TV customers, and we’ll update this page when we know more.
If you are a Virgin Media customer, you can visit the My Virgin service update website to check the service status where you live while it is live.
To find out if there is a problem in your area, enter your postcode.
Internet companies typically pay £8 per day for broadband service, and home phones are not repaired after two days of no service.
They’ll also pay £25 for each missed appointment or for appointments canceled with less than 24 hours’ notice, plus you’ll get £5 for each day delayed from start new service start.
This is usually automatic.
If you are a mobile customer and you experience service shortages, as the case may be, you may be eligible for a refund or an account credit.
If you are without service for an extended period of time, you may also have the right to leave without charge, although neither of these is automatic – you will need to ask your carrier.
If your issue is still unresolved after eight weeks, you can appeal to the independent Alternative Dispute Resolution (ADR) program.
Virgin Media is enrolled in the CISAS ADR program.
What do the lights on my Virgin Media router mean?
This all depends on the type of router you have.
For example, with a Hub 3 device, a blinking red light means your device is on but your WiFi connection is down.
You can see examples of more lights and what they mean on the Virgin Media website.
Can I get a free WiFi booster from Virgin Media?
If you’re having trouble getting Wi-Fi in all rooms of your house, you should first check to see if you’re in an area with a black spot.
You can do this by scanning your room with the free Virgin Media Conncet App.
If you’re a Virgin Fiber customer with Maxit TV, you can get a Smart WiFi Booster to use at no extra cost.
The WiFi booster costs an extra £3 per month for all other broadband customers who need one.
Meanwhile, is Internet Sky crashing? How to check the status in your area.
Here’s how to check the status of BT Internet in your location.
Finally, you can even see if Facebook is down: How to Check for Crashes and Outages.