KROGER has confirmed a hidden policy at some stores after a customer was forced to return some items.
The store was accused of making “the last drop” by canceling products.
Kroger customer Daisy Adams tweeted the store after she was forced to return some items in Texas.
She asked: “Is there a limit to how many 12 packs of soda you can buy at Kroger Arlington, TX?”
“I was told to return some of this to the Kroger Store (2210 S. Fielder) tonight.
“This is the first time I’ve heard of a border. Since when?”
Daisy added: “Show us the #krogerlimitpolicy.”
The store responded, admitting that its official policies hadn’t changed, but that there was an underlying rule that managers could use to limit purchases.
Kroger said, “We don’t have a hard item limit, but our store managers have the authority to set item limits to ensure that as many people as possible can purchase popular and/or clearance items.”
“Thank you for reaching out.”
Stores like Costco, Walmart and Kroger already had purchase limits.
In April 2022, issues such as inflation, Covid complications and supply chain issues left shelves empty in a number of discount stores.
This resulted in items such as sugar, gasoline, household and pantry items, and pet food being in limited supply.
Therefore, many stores introduced purchase limits to ensure that the majority of customers could purchase some of these limited items.
At Kroger, baby food was limited to four units for online and in-store customers.
Similar limits for household items like disinfectant and toilet paper have been put in place during the pandemic.
Now it appears Kroger is continuing this method to provide the greatest possible product availability to the majority of customers.
Still, the store faced criticism for banning a number of well-known brands from the shelves.
Customer Sara Briggs tweeted The grocer says, “They keep hiring certain brand names. I don’t know why but the latest has me looking for a new grocery store.”
“Taking away the Claussen gherkins is the final straw that breaks the camel’s back. 20 miles to Rosauers, but that’s where I’m going from now on.”
The grocer replied: “We regret the disappointment that your favorite items like the Claussen Pickles are no longer available at your local store!”
“Our product availability varies by region and location.”
However, as Sara mentioned, this isn’t the only product Kroger customers have had to say goodbye to recently.
Kroger’s popular Luvsome line offered plenty of products for your furry friends, but has been discontinued.
The grocer responded to a tweet and confirmed that the entire product line was being dropped to make room for newer products.
Customers are also having to forgo their favorite beverages as they beg the store to “bring back” Fizz & Co Seltzers.
Kroger even eschewed what buyers called his “best and underrated” product.