Long delays, lost packages reported at Ferndale Postal Office

Sources told KING 5 that postal workers are being forced to work six-day weeks to make up the backlog.

FERNDALE, Wash. – Customers of the Whatcom County Postal Service are calling for answers as postal delays have slowed deliveries to a trickle in some places.

“We haven’t received any mail or packages for two weeks,” Ferndale’s Renee Miller said. “They mark items delivered they don’t deliver, it’s lost in the post. That’s bad management. They don’t even answer the phone anymore, it’s so bad.”

There are reports of people having to go to the post office themselves to pick up the mail, only to be told it can’t be found.

Customers have reported wait times of 30 minutes or more.

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There are concerns that medicines are not being delivered and some of the secured packages were seen outside in the sweltering heat.

Sources told KING 5 that postal workers are being forced to work six-day weeks to make up the backlog.

A source tells KING 5: “I know a man who is on light duty so they only allow him to work eight hours. That is not sustainable.”

Congressmen Suzan DelBene (D-WA) and Rick Larsen (D-WA) sent a letter to the US Postmaster General on Wednesday.

It said in part: “Doctors have come forward to express their concern at not being able to send medicines. Additionally, Washington uses a full mail-in voting system, and with the state primaries less than a week away, we are concerned about the impact these delays are having on the timely delivery and return of ballots.”

Members of Congress wanted to know all the steps USPS is taking to ensure the timely delivery and return of election mail in Washington state ahead of the August 2 primary.

The letter asked about actions the USPS is taking to address Washington state staffing shortages, taking proactive measures ahead of the November general election, and how the agency is using resources and requirements in the Postal Service Reform Act to improve timely mail delivery.

A USPS spokesman sent KING 5 a statement Wednesday morning in response to the delays at the Post Office.

COVID-19 and “other unavoidable situations” resulted in a reduced headcount, the spokesman said in the statement.

According to the USPS, all ballots for the August 2 primary were mailed. The Post Office is late with packages but is expected to catch up by Friday or Saturday.

USPS said it is actively hiring rural transportation companies and employees to improve staffing levels.

“The Postal Service is committed to always providing the best possible service to our valued customers,” the spokespersons said in the statement. A variety of factors including a new round of COVID-19 impacts and other unavoidable situations impacted our onsite staffing and we simply could not provide a consistent service.

“Local and regional management is involved in resolving the issue and has taken aggressive steps to address the concerns, including flexing all available local resources and hiring staff from across the state to expand the office. We appreciate the patience of our customers and apologize for any inconsistency.”

According to the USPS, customers can click here and then “Contact Us” at the bottom of the page or call customer service at (800)-275-8777 if they have concerns.

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https://www.king5.com/article/news/local/ferndale-postal-service-under-fire-slow-delivery/281-dd746e64-9469-462f-8157-019461d5098d Long delays, lost packages reported at Ferndale Postal Office

Alley Einstein

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