Meta is finally tackling an issue that has long irked users: the lack of customer support. Bloomberg that Meta is now planning to set up a customer support department that can help users “who have had their posts or accounts unexpectedly removed.”
Meta’s plans are apparently still in an “early stage,” so it’s not yet clear when the new services will be available. Corresponding Bloomberg, Meta’s plans were fueled, at least in part, by findings from its oversight board, which is handling requests from users to appeal the company’s content decisions. The board has repeatedly said that Meta should be more transparent in the way it communicates with users about its decisions.
The addition of customer service representatives who are able to actually speak to users could solve a long-standing problem for many. Currently, users who lose access to their accounts – either through hacking or illegal suspensions – have few options to get them back. The company has an appeals process as well, but both can be difficult to navigate. The tools are so confusing and often ineffective that desperate users sometimes resort to other means such as: B. Hiring or even trying to get their accounts back. They often ask executives and journalists on social media to help them recover their accounts.
But with actual customer support, frustrated Facebook and Instagram users would finally have a Meta-sanctioned resource to turn to. The company didn’t share any details on how the customer service department would work or be entitled to help.
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https://www.engadget.com/meta-building-actual-customer-service-171523755.html?src=rss Meta will create a customer service division to help people who have lost their accounts