SHARING is caring, but there are some things you want to regain after the breakup.
Well, that’s the case of a Sky customer whose ex-boyfriend still watches TV on his phone through her account.
“My ex had the app on his phone but he can still access it,” she wrote on a Sky help forum.
“I’ve changed the password and keep removing his device, but it seems he’s still able to move on.”
“I actually have six devices and it still seems to clip. Help!!!!”
Struggling over an account that belongs to you is certainly frustrating.
But thankfully, there’s a simple fix that an ex can’t break through.
The important things first, Change your password.
Sky makes this process as easy as possible. All you need is access to the email address used to set up the account.
However, if your ex has access to that email, it’s best to change the password for that account as well.
Next you need sSign in to your Sky ID.
In your Sky ID you will see a check box for Sky Apps.
If you tick “Sky Apps” and then the “Remove” button, anyone using apps like SkyGo, SkyNews or SkySports with your credentials will have their previous authorization token removed.
This means they will be kicked out and will have to log in again.
But of course they have to use the new password that only you know.
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