Nashville Uber driver pushes for change after being carjacked at gunpoint

NASHVILLE, Tenn (WKRN) – It was nothing short of a terrifying moment for Barbra Ross, an Uber driver. She was at work when a gun suddenly hit her face when masked teenagers asked her to get out of their vehicle.

“I’m literally staring down the barrel of a gun and all I can think is, this is it,” Ross recalled. “You go to sleep, still see the gun. As if everything is there, everything is there.”

Ross says it feels like a dream at times, but thinking back then reminds her how real the crime was. Days after being mugged at gunpoint, she still has trouble sleeping.

She told News 2 that the day started like any other as she traveled from Murfreesboro to Nashville to pick up passengers. Then she received a notification that would change her life. As Ross stopped to take her passenger to the next location, she noticed another person in a nearby bush, but at that point Ross never registered any danger.

“I reached out to get my stuff off the seat and when I looked up to greet him, he had his gun pointed straight at my face, right between my eyes,” Ross recalled. “At that point I put my hands up and I froze.”

Ross said at that point she told the suspect he could have anything in the car. Then, as she was about to get out of the car, another suspect was standing at her door.

“I turned to get out and when I did, the other guy put the gun to my forehead,” Ross said.

She later found out her car had ended up on Murfreesboro Pike after teenagers crashed their vehicle into a utility pole. Three teenagers aged 17, 16 and 15 were arrested. According to police, the car’s license plate was stolen by a Lexus who was also hijacked with the car. Police reported finding a handgun under the car after one of the suspects allegedly threw it under the car.

“I couldn’t see them, but I’ll never forget their voices in my head, and I thought I’d tell you, these kids are between 16 and 18, 20 max,” Ross recalled when she called the police.

Ross is now asking Uber to change some of its safety procedures.

“If they followed safety protocols and came forward and didn’t get a response from me, or even if they did and my car is still there, it could have been like, hey, we really have to do something,” Ross said.

For one, Ross stated that minors are not allowed to request a ride through the app. So how did these three teenagers order one? News 2 reached out to Uber, and a company spokesman said drivers who pull up and see a minor can notify the company and cancel the ride immediately. The driver’s account will then be deactivated.

Still, Ross said she plans to advocate for change after her life changes.

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In an official statement, an Uber spokesman said: “What the driver experienced was terrifying and we are grateful she was not injured. We are grateful to investigators for their quick action which led to the arrest of those involved.” Nashville Uber driver pushes for change after being carjacked at gunpoint

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