O2, Giffgaff, Sky and Virgin Mobile down affecting thousands of users in major mobile outage

FOUR major mobile networks are down and customers are unable to make calls, send messages, and browse the web.

The issues began Tuesday afternoon, when thousands of customers reported issues with their O2, Giffgaff, Sky Mobile and Virgin Mobile services on the Downdetector crash detection website.

The problems started at 3pm this afternoon


The problems started at 3pm this afternoonCredit: Getty

Giffgaff and Sky Mobile share the same network as O2 which has more than 2,000 claims in total.

Another 2,000 Virgin Media and O2 customers also complained about their connection on Downdetector.

More than 42% of Giffgaff customers and 81% of Sky Mobile customers have reported to Downdetector that they have problems with their mobile phone service.

Affected customers took to Twitter to express their disappointment at the outage.

One O2 customer posted on Twitter and said: “Has anyone else had problems with O2’s mobile phone network? I can’t send messages or call anyone.”

One Giffgaff customer posted on Twitter and said: “My connection is completely lost, can’t send or receive texts, calls or use my data. Possibly no sim card.”

Giffgaff’s Twitter page has acknowledged the outage when responding to customers.

It said: “We are aware of an issue that is affecting members’ ability to send SMS messages and is currently affecting their calls as well.

“This is being investigated internally.”

Hundreds of EE customers have also complained that they are unable to send text messages or make calls.

But an EE spokesperson says these issues are related to other outages.

A Virgin Media O2 spokesperson echoed that claim – confirming there were no errors on the O2 network.

“Some of our customers, along with customers of other carriers, have experienced some previous call and text interruptions, which are a direct result of the problem,” they said. at Sky Mobile.”

Will I be compensated if there is no phone signal?

There is no automatic compensation scheme for mobile networks like there is for landline and broadband companies.

But that doesn’t necessarily mean you won’t get any compensation if your signal breaks.

You should also document how long the outage lasts and any inconvenience it causes you.

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If you have to spend any money due to a power outage, make sure you keep proof of that as well.

You can check your provider’s website to see if you’ll be compensated.

Russell Falcon

Russell Falcon is a USTimesPost U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. Russell Falcon joined USTimesPost in 2023 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing russellfalcon@ustimespost.com.

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