‘Overwatch 2’ moderation tools include voice chat transcriptions and SMS verification

surveillance 2 is slated to go live and free-to-play on October 4th, and in preparation for the big day, Blizzard has outlined a set of moderation tools aimed at curbing abusive and disruptive player behavior. The new system requires a phone number to be associated with each account and introduces audio transcriptions of reported voice chat interactions, among other changes. Blizzard calls the initiative Defense Matrix, named after D.Va’s Hologram Shield ability.

The SMS Protect telephone connection system means everyone surveillance 2 Players must associate a phone number with their Battle.net account, and this number cannot be used to operate or create another account. This makes bans and bans easier to enforce and makes it harder for players to cheat on the matchmaking system. SMS Protect isn’t a new idea in the world of competitive online gaming, and it’s a tried-and-true way to reduce smurfing — a practice where veteran players create new accounts and sneak into lower-level games to boost their friends or to avoid a ban or just troll.

Another notable feature of Defense Matrix is ​​the addition of audio transcriptions for problematic voice chat recordings and automated review tools for the resulting text. The transcription process relies on players reporting offensive language immediately – but as soon as someone is reported, this system collects a temporary recording of the game’s voice chat and transcribes it into text. This text is then analyzed by Blizzard’s existing AI-driven abuse detection tools.

Regarding the longevity of the recordings and text files, Blizzard said: “Once the audio recording has been transcribed to text, it will be quickly deleted as the file’s sole purpose is to identify potentially disruptive behavior. The text file will then be deleted no later than 30 days after the audio transcription.”

The studio said audio transcripts will be released in the weeks following launch. Also, the general chat feature will not be present in surveillance 2, giving Twitch streamers one less outlet for their watch-me spam. Blizzard outlined the full Defense Matrix strategy on the Overwatch Blog, along with checklists for existing and new players. October 2nd is the last full day to play the original over watchand surveillance 2 is scheduled to go live worldwide at 3pm ET on October 4th.

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https://www.engadget.com/overwatch-2-link-phone-account-voice-chat-ai-defense-matrix-214034957.html?src=rss ‘Overwatch 2’ moderation tools include voice chat transcriptions and SMS verification

Russell Falcon

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