Passenger reveals the bizarre place lost luggage ends up – and people are furious

A WOMAN was stunned to find out where her lost suitcase ended up after her honeymoon.

Nikita Rees-Wilson was returning from a holiday with her husband in Greece when her airline lost her suitcases.

A couple were left stunned after an airline lost their luggage for months, only to find out it was donated to charity

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A couple were left stunned after an airline lost their luggage for months, only to find out it was donated to charityCredit: Alamy

Using AirTags in the suitcases, they were able to see how the bags had been at Montreal Airport for more than a month.

However, they reported their missing suitcases to the airline and eventually saw them en route to Toronto.

She told Global News, “We’ve filed all the paperwork, we’ve filed the missing baggage claim.”

“We were really excited because we were like, ‘Oh, it’s coming back to Toronto, it’s going to go to a processing plant, that’s great.'”

Despite this, their bags with laptops and jewelry stayed there for another three months.

They continued to contact Air Canada, the airline they had flown with, but eventually contacted local police, who obtained a search warrant to search the warehouse where their bags were being traced.

They were stunned when told the suitcases had been donated to charity as they had been ‘unclaimed’.

Nikita said, “I’m like, ‘What kind of legal terms are these?’ That frustrated us even more.”

Toronto Police told Global News in a statement: “A charity contracted by the airline had lawfully received the luggage from the airline after the luggage was not collected.

“The luggage was transported to a warehouse in Etobicoke.”

Nikita and her husband eventually got their bags back and were compensated.

People online were just as stunned – one woman called the situation “gross” on Twitter, while others thanked the couple for raising the issue.

An Air Canada spokesman told Sun Online Travel: “The bag in question has been identified and returned to the customer.

“We had previously provided the legal maximum indemnity of approximately $2,300 for the customer to keep in October.”

Experts have spoken out on the issue, with one passenger rights attorney calling it “the most egregious baggage-related issue I’ve seen in my 15 years as a passenger rights attorney.”

Air Advisor’s travel experts shared the four steps you should take if you lose your luggage, as well as tips on how to avoid losing your luggage.

This also includes keeping your receipts for any replacement parts you have purchased so the airline can reimburse you for your new stuff.

The couple have since recovered their bags and received compensation

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The couple have since recovered their bags and received compensationCredit: Alamy

https://www.the-sun.com/travel/7223148/lost-luggage-charity-airline/ Passenger reveals the bizarre place lost luggage ends up – and people are furious

Emma James

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