Philadelphia resuming water shutoffs for first time in 2 years | What homeowners need to know

PHILADELPHIA (WPVI) — If you owe money on your water bill as of Monday, Philadelphia could put you off the grid under certain circumstances.

The city will resume water closures in residential areas for the first time in two years.

However, new guidelines are in place to ensure residents who cannot afford to pay do not lose service.

The late payment amount that triggers a hold notice has been increased from $150 to $1,000.

Customers participating in relief programs like the Tiered Assistance Program (TAP), which is slowly paying off water utility debt, are exempt from the shutdown.

Also excluded are customers who participate in the senior discount program and have applied for customer assistance.

Residents with overdue water bills may also be eligible for grants from the new Water Assistance Program for Low-Income Households (LIHWAP). For more information, see

Homeowners can also find assistance through the Pennsylvania Homeowners Assistance Fund at

Philadelphia water customers can also qualify for assistance and grants from the Utilities Emergency Service Funds program at or by calling (215) 814-6837.

From July 20th through October 26th, the Philadelphia Department of Water is hosting online assistance clinics to support customers who need in-person help applying for affordability programs or payment arrangements.

The clinics take place on Wednesdays from 10 a.m. to 2 p.m. Click here for more information.

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