POKÉMON fans are rushing to play the latest game in the series, but some have encountered a bug.
People have been waiting for the release for a long time, but some players have been disappointed with the release.
Pokémon Sleep is the latest free game from The Pokémon Company and is now available for Android and iOS.
Less a game and more of an app, it allows players to track their sleep while collecting cute Pokémon.
Sleep prompts you to place your phone face down on your bed while you sleep. Microphones and movements are used to determine how long you slept and how good your sleep quality was.
As a general rule of thumb, the more you sleep and the better the quality of your sleep, the more Pokémon you can find.
The app launched earlier this month to players around the world, initially in Australia and New Zealand and soon to Europe, the UK and eventually the US.
So far, most of the feedback on the game seems to be good, and players of the sleep tracking app look forward to waking up and meeting new Pokémon each day.
Unfortunately, some players’ accounts are strangely restricted despite being set up properly.
It appears that some players’ accounts have been restricted as if they were underage and some features have been cut off entirely.
These include the ability to add friends online to compare sleep metrics and the ability to hear sounds generated during the night.
It has also been said that child gamers need to sleep more hours to achieve higher sleep scores, while adult accounts need less sleep, although testing is ongoing to confirm this.
Many suspect that this is a bug in the game’s birthday entry, which is required when creating an account in the app.
It’s unknown how many players have been affected, but the game’s subreddit has been inundated with reports from players.
I experienced the issue myself as my account was unable to access the above features even though I had a video of the account setup showing that I entered my date of birth correctly.
However, the Pokémon Company International (TPCi) informed GLHF that there were no errors related to some players’ age entries.
A spokesman for TPCi said, “We can confirm that there is no error affecting the date of birth entry when registering a Pokémon Sleep account.”
“We encourage new Pokémon Sleep players to ensure their date of birth is selected correctly before proceeding with creating their profile.”
The rep added, “If players accidentally enter incorrect information on their profile when creating an account, they can contact our customer support team who can assist and update their profile accordingly.”
Despite TPCi’s advice, many players have reported trying to contact Pokémon Sleep support, only to be told that support cannot change their birth dates.
Emails provided to GLHF by affected players state: “Restrictions such as age cannot be changed, and we are unable to change the date of birth that was originally entered when Pokémon Sleep first started has been published.”
“Unfortunately, we can’t change the date of birth, even if it’s entered incorrectly.”
Players are still advised to contact Pokémon Sleep support, as these support emails were received by players before a TPCi spokesperson submitted any comment to the GLHF.
Pokémon Sleep has received four bug fix patches to fix minor issues with the app. So we hope that future patches can help fix the problem that many players are facing.
Written by Oliver Brandt on behalf of GOOD LUCK AND HAVE FUN.
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