Popular clothing retailer adds automatic surcharge – see how to get around it

ANOTHER retailer charged a whopping $7.50 for a typical service.

More and more shops are charging customers who want to make a return.

J.Crew charges $7.50 for returns through the mail


J.Crew charges $7.50 for returns through the mailPhoto credit: Rex Features
Return shipping fees and restocking fees have become more common


Return shipping fees and restocking fees have become more commonPhoto credit: Getty

One of the latest stores to join this trend is J.Crew.

Returns by mail will automatically have $7.50 deducted from the refund.

Of course, returning the product in person is free, but it’s not an option for buyers who don’t live near a brick-and-mortar location.

In such situations, the buyer may end up spending more on gas than if they had only opted for the $7.50 fee.

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J. Crew accepts returns within 30 days of purchase provided the item is unworn, unwashed and undamaged business policy.

Returns must be received and processed within this timeframe to receive a full refund.

However, items purchased through Marketplace retailers can only be returned directly to them and will not be accepted at J. Crew stores or distribution centers.

Given the charge

Free shipping and free returns are becoming increasingly rare.

Most of the time, the fees are referred to as restocking or return fees.

They usually range from $5 to $8, but some are expected to be more than others.

Dillard’s charges $9.95 for returns, while Best Buy charges up to $45 depending on the product purchased.

For people who prefer to shop online rather than in stores, these fees can add up quickly.

Jayme Keffalas is one of those people – otherwise she would have to drive an hour to do the return in person.

Last year, ahead of the holiday season, when most Americans do the majority of their returns, she had collected almost $200 in return shipping fees.

“It’s not comfortable and it doesn’t make it a pleasant experience and it doesn’t make me want to shop with these brands anymore,” she said.

The fees also go beyond typical retail outlets — even Uber Eats has added a surcharge.

Even Costco has added a fee to its popular delivery service.

Zack Zwiezen

Zack Zwiezen is a USTimesPost U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. Zack Zwiezen joined USTimesPost in 2023 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing zackzwiezen@ustimespost.com.

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