Popular clothing retailer adds automatic surcharge – see how to get around it
ANOTHER retailer charged a whopping $7.50 for a typical service.
More and more shops are charging customers who want to make a return.
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One of the latest stores to join this trend is J.Crew.
Returns by mail will automatically have $7.50 deducted from the refund.
Of course, returning the product in person is free, but it’s not an option for buyers who don’t live near a brick-and-mortar location.
In such situations, the buyer may end up spending more on gas than if they had only opted for the $7.50 fee.
THE SMALL PRINT
J. Crew accepts returns within 30 days of purchase provided the item is unworn, unwashed and undamaged business policy.
Returns must be received and processed within this timeframe to receive a full refund.
However, items purchased through Marketplace retailers can only be returned directly to them and will not be accepted at J. Crew stores or distribution centers.
Given the charge
Free shipping and free returns are becoming increasingly rare.
Most of the time, the fees are referred to as restocking or return fees.
They usually range from $5 to $8, but some are expected to be more than others.
Dillard’s charges $9.95 for returns, while Best Buy charges up to $45 depending on the product purchased.
For people who prefer to shop online rather than in stores, these fees can add up quickly.
Jayme Keffalas is one of those people – otherwise she would have to drive an hour to do the return in person.
Last year, ahead of the holiday season, when most Americans do the majority of their returns, she had collected almost $200 in return shipping fees.
“It’s not comfortable and it doesn’t make it a pleasant experience and it doesn’t make me want to shop with these brands anymore,” she said.
The fees also go beyond typical retail outlets — even Uber Eats has added a surcharge.
Even Costco has added a fee to its popular delivery service.