PREMIER Inn customers are furious after being told they have to pay a fee
Extra £10 for checking in just two minutes early.
The hotel giant recently introduced a new fee for “early check-in service”.
Month for those who want to move into their room between 11 a.m. and 3 p.m.
However, holidaymakers have complained that the policy leads to unnecessarily long queues in the run-up to 3pm in extreme heat, while staff remain idle behind the counter.
One moaned on Twitter: “Your new policy of refusing people to check in at 2.58pm unless they pay £10 is a joke!”
“I’ll wait until 3pm and won’t be ripped off, thanks… About 40 people now waiting to check in in a sweaty lobby while staff play on their phones?”
Another complained: “@premierinn charges a £10 early check-in fee if you arrive at 2:45pm, for a 3pm check-in while you’re out with boiling water.”
On the train and in the heat, it really is too much to ask to be let on
our rooms 15 minutes earlier? Over 20 couples waiting!”
And a third that used a Premier Inn “hub” hotel – which offers smaller offerings
Zimmer added: “Terrible customer service on @premierinn’s hub
yesterday. Charged £10 to check us in 11 minutes early – 11 minutes!”
Another outraged on Facebook: “This is a disgrace and an insidious ruse.”
Greed for profit so I will never book with them again.
A Premier Inn spokesman said: “As the UK’s favorite hotel brand.” [according to YouGov]We’re always looking for ways to improve the experience for our guests. So, in direct response to feedback, we’ve introduced the option of checking into our rooms up to four hours earlier for just £10.
“Given the limited number of rooms available, this price – in line with competitors – allows guests early access to their rooms, where they are available, in a way that is fair to all.”
“Although we are aware of some complaints on social media, overall our guest insights indicate that the response to the change has been positive.
“For early arrivals who do not wish to pay for early check-in, our team members are more than willing to store their luggage safely and free of charge.”
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