SAMSUNG has offered a free phone screen replacement after experiencing a chronic problem with one of their devices.
The dreaded “green line problem” has plagued many phones when dropped – but more and more Samsung owners are complaining that these damage streaks automatically appeared on their screens.
Last week, an India-based customer took to Twitter to address the issue.
The Galaxy Note 20 Ultra user tweeted: “My dad installed a software update on his Samsung Galaxy Note 20 Ultra 5G yesterday… and as of this morning these lines appeared on the display.”
“@SamsungIndia Please investigate the matter and ensure that the issue is resolved.
The user later confirmed that Samsung replaced the screen and battery free of charge even though the warranty period had expired.
According to the affected user, the issue appeared shortly after installing the June 2023 update.
It’s unclear if this is a software glitch or a hardware issue with the OLED screen.
Samsung has not yet issued an official statement on the issue.
It wasn’t long before other customers reported that they were experiencing a similar issue with their phones after installing the latest update. One of them is the Galaxy S21.
Self Other brand phones Samsung Display’s OLED screens have also exhibited this problem, Sam Mobile first reported.
There are no further reports of Samsung offering to replace the screens of other affected devices.
However, Samsung’s customer service quickly reached out to customers who had complained about the issue on social media.
The Sun has reached out to Samsung for comment.
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