We booked a four-star hotel for our trip to Scotland but were left facing onto a building site

A COUPLE of English tourists were upset after checking into their four-star Edinburgh hotel to find a construction site right in front of their room.

Holidaymakers arrived at the Leonardo Royal Hotel Edinburgh on Jeffrey Street looking forward to their luxurious stay.

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Although their first impressions of the plush hotel were great, they were disappointed upon entering their room.

When they looked outside, they saw a construction site right outside their window.

And hopes for a peaceful sleep in were dashed by the construction work, which started before 7am every morning.

The couple praised the friendliness of the front desk staff, but praised other aspects of their stay in a 2-star review on Trip Advisor.

Guests wrote: “Well, let’s start with the positive. The front desk was very friendly and accommodating. The first impression was very good.”

“A “big” four-star hotel. On arrival we were offered a glass of prosecco which was great. The staff were all very helpful.

“The first impression of the room was very positive, it was very large. A few armchairs could do with good. There was plenty of space but other than the bed there was nowhere to sit and read or have a coffee.

“But then we looked through the window… please look at the photos. Not just looking at a construction site, but an active participant in the construction program. The crane in the photo started work less than 10 meters from our window at 06:45.”

And they criticized other parts of their visit – including the closing time of the hotel bar.

They continued: “But honestly, my biggest gripe was that we got back to the hotel just after 11am, having passed all the pubs full of festival-goers, thinking we were going to have a ‘nightcap’ in the hotel bar to celebrate learned that the bar had closed at 11pm.

“Seriously…….this is supposed to be four star hotel with four star service. I was able to treat myself to a ‘nightcap’ at the Premier Inn around the corner until 1pm (tragically I checked – online only, of course I wasn’t that desperate!) !).

“OK, there’s construction going on – but we should have been told that. But a serious four star hotel with no bar!!”

Management reached out to the couple after posting the feedback and apologized for any inconvenience.

The reply read: “It’s wonderful to hear that you had a positive encounter with our reception team and found the friendly atmosphere and the offer of a glass of prosecco on arrival a nice touch.”

“The helpfulness and attentiveness of our employees is our top priority and we are pleased that they left a positive impression on you.”

“We are also pleased that your first impression of the room was positive with its perceived spaciousness. We will definitely take note of your suggestion to put some armchairs in the room as the comfort of the guests is very important to us.”

“However, I am really sorry to hear that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience or inconvenience you experienced during your time with us.

“Rest assured, your concerns will be escalated to our management team. They will thoroughly review the issues you raise and explore opportunities for improvement.”

“I really hope that you can return to a Leonardo hotel soon and we can start improving your journey as a customer.”

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