A FAMILY traveling to Florida was banned from their flights due to a mix-up with their boarding passes.
Tina Cribb, 56, and her family have had to spend £10,000 on nine new plane tickets to Orlando after being turned away by Aer Lingus staff at Manchester Airport.
The family were on their way to the “vacation of a lifetime” but when they arrived at the airport they were told the names on their boarding passes didn’t match those on their passports.
According to the Mirror, the party was unaware that their first names had been mixed up with their last names until they got to the check-in desk.
After the Norfolk family booked their vacation through Trip.com, an online travel agency, they were unable to reach the correct department to fix the error because they were said to be closed.
The family praised Aer Lingus staff for keeping the check-in desk open as long as possible, but the family was nonetheless disappointed by the failure.
Tina said: “It took the shine off the holiday. I just think it’s wrong, and I think it could have been corrected.
“[I’m] shocked and appalled at how we were treated”.
Tina thinks she entered the booking details correctly because an email sent by the online travel agency includes her first names before her last names.
The family have not received a refund as Aer Lingus refused to make changes to a booking made by a third party.
A spokesman for Aer Lingus apologized and said: “Unfortunately we are unable to make changes to bookings made through third party providers such as Trip.com.”
“While we do allow names on bookings made direct with Aer Lingus, terms and conditions may vary between online travel agencies.
“To be permitted to travel, the name on a booking must match that on the passport.”
Sun Online Travel has reached out to Trip.com for comment.
This isn’t the first time a family’s dream vacation has been ruined at the airport.
Sheldon Miller had to spend over £2,600 to salvage the trip after an airline error forced her to miss her flight to Orlando, Florida.
And another passenger was left with thousands out of his pocket after being incorrectly told his daughter’s passport was out of date.
https://www.the-sun.com/travel/6930565/banned-boarding-simple-mistake/ We’ve been left £10,000 out of pocket after being banned from our flights due to tiny boarding pass error