How Could Drainage Issues Affect Your PR?
If you run a business, it is important that you consider your public relations almost all of the time, or you could find yourself at the end of customer backlash or simply a decline of interest or trust in your business. If you are having drainage issues within your commercial buildings, although you might not have considered it, this could affect your PR, and here is why.
Lack of Facilities
One of the main reasons why drainage issues could affect your PR is that they could cause a lack of facilities within your business. For instance, you might have to close your restroom facilities while the drainage troubles, such as blocked toilets, are being fixed. This could mean that customers, especially disabled clientele, are unable to access the facilities that they need. This could particularly be the case if you do not provide another option for them. Even if you make it clear why these parts of your building are not accessible, customers may avoid your business until they are fixed or spread the word about the problem on social media.
Bad Odors
Drainage issues can also lead to bad odors, especially if your building is prone to blocked toilets and other such difficulties. Many people remember smells for far longer than sounds or sights, and this can mean that the bad odor lingers in their memories for many weeks to come. Bad odors can be off-putting to your customers, especially if you run a business that relies on customers having a good experience, such as a movie theater. To sort out the bad odor in your business, you should consider using sprays and perfumes, asking employees to check and clean the facilities regularly, and replacing the plumbing in your bathrooms.
Poor Hygiene
Drainage issues could also lead to your customers associating bad hygiene with your business. Even if you put a lot of effort into making your company as hygienic and healthy as possible, if there is sewage water, leaks, or bad odors hanging around, it is likely that your customers will think twice about visiting, eating, or drinking on your premises again. Not only should you display your health and safety ratings and policies clearly, but you should also call out a plumbing company to fix the plumbing disaster that has occurred. Rather than leaving the drainage to worsen, or hoping that customers will ignore it, sorting it out quickly can make your customers respect you more. This is especially the case if you communicate with them frequently about it. To make sure that you can improve the hygiene of your business, you should look for companies that offer commercial plumbing services.
Customer Discomfort
Your business might also begin to experience poor PR after drainage issues because of customer discomfort. For instance, your customers might be unable to visit some parts of your building, and might have to find ways to go around the mess that the plumbing has created. This could reduce the positive customer relations that your company is usually able to cultivate.